This Privacy Policy explains how personal data is collected, used, stored, and protected by UNIQUE ESTATE VENTURES LTD (“we”, “us”, “our”) when you use our services, website, or contact us regarding property viewing and rental support services.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
UNIQUE ESTATE VENTURES LTD is a UK-based property viewing and rental support service provider offering viewing coordination and related assistance services for residential rental properties.
We are the “data controller” responsible for your personal data under applicable data protection laws.
2. Information We Collect
We may collect and process the following personal data:
Full name
Phone number
Email address
Preferred property location and requirements
Viewing preferences and availability
Communication records (messages, emails, call notes)
Any additional information you voluntarily provide to us
We do not intentionally collect sensitive personal data unless required for service provision and explicitly provided by you.
3. How We Use Your Information
We use your personal data for the following purposes:
Arranging and managing property viewing services
Communicating with you regarding property listings and appointments
Coordinating with landlords, letting agents, or third parties (where necessary)
Improving our customer service and operational efficiency
Maintaining internal records and service history
Responding to enquiries and support requests
We only use your data where we have a lawful basis under UK GDPR, such as performance of a service contract, legitimate interests, or consent.
4. Legal Basis for Processing
We process your data under one or more of the following legal bases:
Contractual necessity – to provide requested viewing services
Legitimate interests – to operate and improve our services
Consent – where you have explicitly agreed (e.g., marketing communications)
Legal obligation – where required by applicable law
5. Data Sharing
We may share your information only when necessary with:
Landlords or letting agents for viewing arrangements
Service providers assisting with communication or operations
Legal or regulatory authorities if required by law
We do not sell, rent, or trade your personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Maintain business records
Comply with legal obligations
After this period, data will be securely deleted or anonymised.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against:
Unauthorized access
Loss or misuse
Alteration or disclosure
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights (UK GDPR)
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time (if processing is based on consent)
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
9. Cookies and Tracking (if applicable)
If our website uses cookies or similar technologies, they may be used to:
Improve website functionality
Analyse usage patterns
Enhance user experience
You may control cookie preferences through your browser settings.
10. Third-Party Links
Our services may involve links or references to third-party property listings or websites. We are not responsible for the privacy practices of external websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.